Each unit is made-to-order at our partner factory, so total delivery is 10-14 weeks from order date. Breakdown: weeks 1-2 order confirmation, weeks 3-8 production, weeks 9-11 ocean freight and US customs, weeks 12-14 final LTL delivery. You'll receive status updates throughout. See our full Shipping Policy.

We work directly with vetted industrial manufacturers and ship factory-direct. That removes the dealer, distributor, warehouse, and retail markups that stack 30-50% onto the same-spec equipment at traditional outlets. No showroom overhead, no commissioned sales, no multi-tier supply chain.

Every unit is brand new, direct from the factory, never used. All equipment comes with a 1-year manufacturer warranty against defects in materials and workmanship. Some products carry longer warranties up to 3 years. Warranty claims are handled by our Atlanta team in coordination with the manufacturer. Full details on our Warranty page.

Note the damage on the freight carrier's delivery receipt before you sign, take photos, and email us within 72 hours. We'll coordinate with the manufacturer to ship replacement parts or a full replacement unit, depending on the damage. The full process is on our Refund Policy page.

No. Because every unit is made-to-order at our partner factory, all sales are final once the unit is delivered and accepted. We'd rather answer every question you have before you order — call us at (470) 892-9063 and we'll walk through specs and power options in detail.

Yes. Shop Pay Installments is available at checkout for qualifying purchases and splits your total into 4 interest-free payments. We also accept all major credit cards, Apple Pay, Google Pay, and PayPal.