Refund Policy

Refund Policy

Last updated: April 20, 2026

All Sales Are Final Once Delivered and Accepted

Big Dig USA sells industrial equipment at direct-factory pricing. Our margins are a fraction of what dealerships and retailers operate on, and our shipping costs are significant. Because of this, we do not accept returns or offer refunds for reasons other than shipment failure or delivery damage.

By placing an order, you acknowledge and accept that:

  • You are responsible for verifying product specifications, dimensions, power requirements, tractor compatibility, and fitness for your intended purpose before placing your order.
  • Buyer's remorse, change of mind, finding the item elsewhere at a lower price, deciding the product is wrong for your needs, discovering your tractor cannot run the equipment, spouse disapproval, and similar reasons are not grounds for return or refund.
  • Once your shipment has been signed for and accepted in good condition at your delivery address, the sale is final.

When We Will Issue a Refund

We will issue a refund only under the following circumstances:

1. Your order never ships.

If we cannot fulfill your order due to manufacturing delays beyond our control, product discontinuation, or carrier unavailability, and cannot provide a reasonable alternative, we will refund the full purchase price to the original payment method within 10 business days of cancellation.

2. Your shipment is lost in transit and cannot be recovered.

If your shipment is declared lost by the freight carrier after a good-faith tracing effort (typically 45–60 days of inactivity on a non-delivered shipment) and cannot be replaced, we will refund the full purchase price.

3. Your shipment arrives with significant damage (DOA).

A shipment qualifies as "Dead on Arrival" (DOA) only if all of the following are true:

  • Damage was noted in writing on the carrier's delivery receipt at the time of delivery. Claims without delivery-receipt notation are not eligible.
  • You report the damage to partshubhq@gmail.com within 72 hours of delivery.
  • You provide photo evidence showing the original shipping crate, the damage, and the packaging before the equipment was removed.
  • You provide video evidence of the equipment's defective operation, if the damage is mechanical rather than visible.
  • You retain all original packaging and the damaged equipment for carrier inspection, which may occur 14–30 days after your report.

DOA Remedies

For qualifying DOA claims, our sole remedies are, at our discretion:

  • Replacement parts shipped to repair the damaged item, if the damage is limited to replaceable components.
  • Full replacement of the unit, shipped on our standard 3–4 week timeline.
  • Partial refund proportional to the damage, if the damage is cosmetic and the equipment is fully operational.
  • Full refund upon return of the damaged unit at our expense, in original condition and packaging, if no other remedy is feasible.

We select the remedy. Buyers cannot demand a specific remedy.

What Is NOT Covered

We will not refund, replace, or accept returns for:

  • Damage caused by improper unloading, storage, assembly, installation, operation, or maintenance by the buyer
  • Damage caused by using the equipment outside of its specified parameters (wrong fuel, excessive PTO speed, overloading, etc.)
  • Damage reported more than 72 hours after delivery
  • Damage claims without photographic or video evidence
  • Damage claims where the buyer signed the delivery receipt "clear" (without noting damage)
  • Items that are different from what the buyer expected but match the product description as listed
  • Normal wear-and-tear items (blades, belts, filters, hydraulic fluid, spark plugs) — these are consumable and are not covered
  • Items that have been modified, altered, or repaired by anyone other than the manufacturer or a manufacturer-authorized service provider
  • Items used in rental operations or other commercial uses that the manufacturer's warranty does not cover
  • Buyer's remorse, changed mind, or any reason other than those listed in "When We Will Issue a Refund"

Chargebacks

Do not file a chargeback with your credit card company before contacting us to resolve the issue. Filing a chargeback before working with us constitutes a breach of these terms and may be contested. We will provide the card issuer with order records, shipping records, delivery confirmation, and all buyer communications in response to any chargeback dispute.

Refund Processing

Approved refunds are issued to the original payment method within 10 business days of final approval. Your card issuer may take additional time to post the refund. We do not issue refunds as cash, check, store credit, or to payment methods other than the original one used for the purchase.

Contact

To start a claim, email partshubhq@gmail.com with your order number and supporting evidence.