Privacy Policy

Privacy Policy

Last updated: April 20, 2026

This Privacy Policy describes how Big Dig USA ("we," "us," or "our") collects, uses, and shares personal information when you visit bigdigusa.com or make a purchase from us.

Information We Collect

We collect personal information you provide directly, including:

  • Name, email address, phone number, billing address, and shipping address when you place an order or create an account
  • Payment card information (processed securely by our payment processors — we do not store full card numbers on our servers)
  • Messages you send us via email, contact form, or phone
  • Product reviews, questions, or feedback you submit

We also collect information automatically when you visit our site:

  • IP address, browser type, operating system, and device information
  • Pages viewed, time spent on each page, and navigation patterns
  • Referring URL (the page you came from before landing on our site)
  • Cookies and similar tracking technologies for analytics, advertising, and essential site functions

How We Use Your Information

We use your information to:

  • Process orders, arrange shipping, and handle billing
  • Communicate with you about your orders, answer your questions, and provide customer service
  • Send marketing emails about products, promotions, or news — only if you have opted in (you can unsubscribe at any time)
  • Improve our website, products, and customer experience
  • Detect and prevent fraud
  • Comply with legal obligations, enforce our terms, and protect our legal rights

Cookies & Tracking

We use cookies and similar technologies for essential site functionality (shopping cart, login sessions) and to measure site performance. We also use third-party analytics and advertising services, which may set their own cookies:

  • Google Analytics — measures site traffic and user behavior
  • Google Ads — shows us how our ad campaigns are performing
  • Meta (Facebook/Instagram) Pixel — may be used for advertising measurement, if applicable
  • Shopify — our e-commerce platform, required for site functionality

You can control cookies through your browser settings. Disabling cookies may prevent parts of our site from working properly.

Who We Share Information With

We share personal information only with:

  • Service providers who help us run our business — payment processors, shipping carriers, email service providers, customer support tools, and hosting providers. These providers only receive the information they need to perform their function.
  • Manufacturers — for warranty claims, we share your name, address, order details, and the nature of the issue with the relevant product manufacturer.
  • Legal authorities — when required by subpoena, court order, or law, or when we believe disclosure is necessary to prevent fraud, enforce our terms, or protect rights and safety.
  • In a business transfer — if Big Dig USA is acquired, merged, or sells assets, customer information may transfer to the acquirer.

We do not sell your personal information to third parties.

Data Retention

We retain personal information for as long as necessary to provide our services, comply with tax and record-keeping laws (typically 7 years for financial records), resolve disputes, and enforce agreements. Marketing email lists are retained until you unsubscribe.

Your Rights

Depending on your location, you may have rights regarding your personal information, including:

  • The right to access the personal information we hold about you
  • The right to request correction of inaccurate information
  • The right to request deletion of your information (subject to legal retention obligations)
  • The right to opt out of marketing communications at any time
  • For California residents: rights under the California Consumer Privacy Act (CCPA), which may include the right to know what personal information we collect and the right to request deletion

To exercise these rights, email partshubhq@gmail.com. We will respond within 30 days.

Security

We use industry-standard measures to protect your information, including SSL encryption for data in transit and PCI-compliant payment processing. No internet-based system is completely secure, however, and we cannot guarantee absolute security.

Children

Our website and products are not directed at children under 13, and we do not knowingly collect information from children under 13. If you believe a child has provided us personal information, contact us and we will delete it.

Changes

We may update this Privacy Policy from time to time. The "last updated" date at the top reflects the most recent revision. Material changes will be communicated by email or a notice on our website.

Contact

Big Dig USA
Email: partshubhq@gmail.com
Phone: (470) 892-9063